REVIEW: QF750, Adelaide to Sydney

Qantas Boeing 737-800 (VH-VZZ)

Flight Review, Qantas Airways (QF750), Adelaide (ADL) to Sydney (SYD)
Date Flown: 22/06/2018

Qantas operates multiple daily flights between Adelaide and Sydney throughout the day, with there being 10 daily flights departing Adelaide to Sydney on Qantas the day that I travelled. All but one of these flights utilise the Boeing 737-800 aircraft. With the mid-day flight relying on the smaller Boeing 717. Both of these aircraft are great to fly in, but the 737 would be my preference.

(Image courtesy of Qantas)
Qantas Boeing 737-800 Seat Map

All the Qantas Boeing 737-800’s are configured into a two class configuration, with 12 seats in Business Class at the pointy end of the plane, along with 162 seats following behind in economy.
Click here for the aircraft seat map.

The aircraft operating this route was VH-VZZ. It’s painted in the “New Roo” livery but the now outdated 2007 variant. The plane is nicknamed “Walpole” after a small town situated in the south-east region of Western Australia. The plane arrived new into the Qantas fleet in April 2012, meaning that the airframe is only six years old, which is still new in plane years. Powering you on your adventure, helping you get down the runway and into the sky are two CFM56-7 engines.

Thankfully, I was on a newly fitted wifi enabled aircraft, allowing me to have full internet access throughout the flight, it’s just a shame that it was a short flight. This was my first experience using the new inflight wifi, all the other aircraft that I have travelled on it hasn’t been installed or functioning properly. The plane is also fitted with the current Boeing Sky Interior (BSI) with coloured lighting illuminating the cabin at different stages during the flight.

On this flight I was seated in 7F on the right side of the aircraft, I usually choose to sit on the left, but for this flight I decided to mix it up and sit on the opposite side. This is a widow seat and the fourth row in the economy cabin, seat 7F is a standard economy seat offering a 30’ pitch and 17.2’ width.

Check In
Checking in at Adelaide Airport is simple and straight forward, exactly how it’s meant to be! I arrived at the airport just after the peak morning rush, around 9.30am. The rush had dispersed as I arrived and I didn’t encounter any queues at all throughout the check in and security process.

Priority Queue

Travelling as a Qantas Platinum/oneworld Emerald passenger I was able to use the priority queue, which took me straight up the front. The check in assistant called me over, she was extremely polite and welcoming. I handed over my Qantas Frequent Flyer membership card and followed through with the check in process. Unfortunately my bags weren’t tagged as priority/business in which they should have, as it is one of the perks of being a platinum member. Printed on the bag tag is a small square with “business” displayed on there, but I have my doubts about that, as it’s more distinguishable by having the additional vibrant orange tag.

I was handed my boarding pass and made my way to the security checkpoint, a huge bonus now at Adelaide Airport is the ability to fast-track security by using the priority security screening line. There was an Adelaide Airport personnel standing at the entrance, ensuring that it was only to be used by those who are eligible and not a free-for-all. If only all airports actioned this with a staff member checking.

After passing through security in a record time and having avoided the long winding general line, I headed straight towards the Qantas Club. In the lounge they were still offering breakfast, there was fruit salad, baked beans, eggs, porridge, and toast along with many more dishes to choose from. Freshly made barista coffee is also available in the lounge but there is always a queue, especially in the mornings with everyone needing a coffee to start their day.

Boarding and Departure
Boarding commenced at Gate 23 at 1035hrs, only a two minute walk from the lounge. By the time I had arrived at the gate everyone that had been waiting had already boarded and there was no queue on either one of the lines. I still used the priority line and went straight up the gate attendant. He scanned by Qantas Frequent Flyer card and handed me the paper receipt of my boarding pass.

He wished me a happy and safe journey to Sydney. The priority queue at the gate is reserved for only those Qantas passengers who are travelling in Business Class or passengers who hold a Qantas Platinum One, Platinum or Gold membership card, along with their oneworld equivalents, Sapphire and Emerald.

There was short wait on the airbridge as passengers were boarding and a queue started to form. The Customer Service Manager (CSM) on board was professional, polite and extremely friendly, he made sure that he acknowledged every person who boarded the aircraft and welcomed them on board. The flight departed four minutes ahead of schedule at 1051hrs.

In-flight and Arrival
The meal on board was a quick refreshment service which offered passengers in the economy cabin a choice of juice, soft drinks, tea and coffee. The small food item was a packet of “Sweet Balls” they are made by Spring Hill farms in Victoria and are similar to a biscuit and a brownie but rolled into a ball, they were flavoured with cranberry and pistachio, and they were extremely delicious! YUM!

During the flight, all passengers on board had access to the inflight wifi, allowing customers to connect their mobile device, tablet or computer to the wifi connection on board. When connecting to the wifi, you will need to visit wifi.qantas.com in your internet browser to connect to the service, simply enter your name and your seat number and click connect, it’s as simple as that. You’re now connected to the internet at 32,000ft.

We landed on to Runway 34L at Sydney Airport, still ahead of schedule at 1313hrs. We taxied around to the Qantas Terminal (T3) and docked at Gate 13. As the crew disarmed the doors and turned the seatbelt sign off most passengers jumped out of their seat straight away. Being seated in row 7, it didn’t take too long to disembark the aircraft with the CSM on board wishing everyone a safe onward journey. There was a long walk to get to baggage claim as the gate is the furthest away from the baggage claim area. My bag was number 23 off the carousel and only had to wait around 15 minutes to get my bag since getting of the aircraft.

Summary
Overall it was a pleasant smooth flight with both the business and economy cabins full. Unfortunately on this flight I was left feeling like my Platinum membership wasn’t worth much, as none of the Qantas staff that I encountered acknowledged the status, and there was no personalised service at any point. However all the crew that I did encounter were friendly, polite and made the Qantas experience a great one. The newest addition to Adelaide Airport, the dedicated priority security line is a great addition. It’s been something that has been missing for ages and I’m sure it will be well received by all passengers.

The wifi worked amazingly well during the flight and was simply fool proof, there was a struggle to get my phone to connect to it automatically and redirect me to the sign in page. This was overcome by opening my internet browser ad entering the website, prompting the log in screen to come up. The speed was great with more than enough download speeds during the flight to stream YouTube and Netflix videos, as well as streaming music on Spotify. I never encountered any lagging or buffering at all. Having wifi on board will be incredible on long haul flights. It’s just a shame it’s taking so long to roll out, Qantas is expecting to have its Boeing 737 and Airbus A330 fleet connected to wifi by the end of 2018.


Disclaimer: All the reviews are simply a summary of my experience and opinions from my own point of view. Unless stated, all of the flights and experiences are paid for by myself as a self-funded frequent flyer. No articles or reviews are influenced in any way by a third party or company.

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